User Data Deletion Instructions

SMIC AI ("SMIC") lets you delete your account and the data we hold about you, including data obtained from Facebook and Instagram.

Option 1 — Delete your SMIC account from the app

Sign in, then go to Settings → Security, open "Danger zone", and select "Delete account permanently". Confirm with your password, or type your account email if you signed up with Facebook. Your account is deleted immediately.

Option 2 — Disconnect a Facebook Page or Instagram account only

Go to Settings → Business → Socials and select "Disconnect" on the connected account. This deletes the connection and its access tokens, the insights history, and posts imported from that account. SMIC's authorization is also removed from your Facebook account. For Instagram, remove the authorization yourself in Instagram settings as described in Option 3. Posts you created in SMIC are kept.

Option 3 — Remove SMIC from your Facebook or Instagram settings

On Facebook, go to Settings & privacy → Settings → Security and login → Business Integrations → SMIC AI → Remove. For the sign-in app, go to Settings → Apps and Websites. On Instagram, go to Settings → Website permissions / Apps and Websites → SMIC AI → Remove.

This removal makes Meta notify SMIC to disconnect the account. For a connected business account, SMIC deletes the connection, access tokens, and insights history, but keeps imported posts and AI generations. Removing the Facebook sign-in app unlinks Facebook sign-in. No confirmation code is issued.

After removal, you can additionally choose Meta's "Delete" or data deletion request. Meta then asks SMIC to delete the remaining Meta-derived data, including imported posts and AI generations, and shows you a confirmation code and a link to this page where you can check the status. Neither step deletes your SMIC account itself.

Option 4 — Request deletion by e-mail

Email admin@haoge.co from the email address of your SMIC account with the subject "Account deletion request". We reply to that address to confirm the request, then delete the account. Verified requests are completed within 7 days. If you no longer control that email address, tell us; we may ask for additional proof such as your business name or approximate sign-up date.

What is deleted

Your name, email, and profile, including your phone number and avatar.
Your password hash.
Businesses you own, including their brand profile, logo, colours, website, members, posts, media files, quests, credits, and streaks.
For those businesses, connected Facebook and Instagram accounts and access tokens.
For those businesses, analytics and insights obtained from Meta.
For those businesses, posts and captions imported from Meta.
For those businesses, SMIC-generated insights, recommendations, and quests.
For those businesses, AI-generated content and its inputs.

Businesses where you are only a member are kept; your membership is removed. Deleting an account that owns a business deletes that business for all its members.

What may be retained

Encrypted database backups for up to 30 days.
Server logs for up to 30 days, which may contain technical identifiers such as your account ID and Facebook or Instagram IDs.
A deletion record: a one-way hash of your email, an internal account number, how the request was made, and the dates of request and execution. For requests received from Meta, the record includes the confirmation code, your Facebook or Instagram user ID, and the request status.
Anonymised aggregate statistics.

We keep no invoices today because SMIC has no paid plans. We may retain records when required by law.